Are you shipping currently?
Yes, we are delivering pan-India with all the precautions and rules & regulations being followed.
 
Orders & Delivery
Are IMWOW Products gluten free?
Yes, all our products are gluten free.
 
Are IMWOW products plant based?
Yes, all our products are plant based.
 
How fresh IMWOW products are?
All IMWOW products are 100% freshly made. Manufacturing date and expiry date are clearly mentioned on all IMWOW products.
 
What payment methods are available?
We accept UPI, debit/credit cards & Net Banking.
 
How do I track my order?
You will receive a tracking number by email and SMS once the product has been dispatched.
 
Whether orders are returnable?
As these are grocery food items, we are not accepting returns.
However, if there is damage to the product package and leakage has happened during logistics, we'll look into the issue once you provide the evidence pictures with your concerned complain.
 
How long will it take to deliver my order?
Generally, it will take 3-7 business days for your order to be delivered depending on your location.

 

Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to demo@demo.com

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IMWOW Ecommerce Platform

Shopify is the world’s most powerful e-commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between.
When you buy this theme you get full access to our comprehensive and easy to follow instructions on setting up the theme for your store. If you’re looking for more generic Shopify store setup instructions, there are plenty of resources available on Shopify’s own website.
We’ve designed the theme to be as flexible and configurable as possible but also made it simple to use. You would only need a designer/developer if you wanted to custom code something that the theme doesn’t do natively.

Apollo framework

We only sell this theme at Themeforest, you can buy there. If you need a trial version, please contact demo@demo.com
Yes, unlike other themes, you get free upgrades and support for 6-months and you only pay a one-time fee, unless stated otherwise.
Yes, please contact us via email demo@demo.com
All of our themes are subject to a one-store license, so if you want to utilize the same theme in several live stores, you’ll have to purchase multiple licenses.
Yes, it works with all plans.
No, we’ve designed the theme to be as intuitive to use as possible and we have also provided step-by-step instructions inside our theme description.

Support service

Our support includes general inquiries regarding theme functionality; help with customizing the theme settings and any observed defect or theme issues. It doesn’t cover issues, such as errors due to third- party plugins or as an after effect of changes made to the theme code. For the full details on the extent of our support, please visit our Support Policy page.
General shop inquiries, such as uploading products, creating collections, adding discount codes, managing domains, etc. can be best addressed by reaching Shopify Support specifically and/or by checking on their broad documentation accessible in the Shopify Manual.
We aim to give feedback to all requests within 24 hours, but please allow 1-2 business days for the response. Our support team is primarily based in the UTC +7 and is available during standard business hours. We have a weekend staff to answer basic queries too.
We don’t offer telephone or video call support as of now.
Please contact with us via:
Email: demo@demo.com
Support skype: designer